CELACare Eco-Health, Inc. is committed to equal opportunity and does not discriminate on the basis of race, color, creed, religion, national origin, gender, sexual orientation, age, veteran status, disability, political belief or affiliations, marital status, gender identity, and/or genetic information in admission to its programs.

If you have questions about the certificate programs please contact CELACare.

We are here to support you during your learning experiences as you work towards successful completion of your CELACare Mast Cell Health certificate.

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Confidentiality

CELACare Eco-Health, Inc. does not share any participant information with any outside parties. We do not store or keep payment information or personal information. Payment information is collected through a third party platform (Stripe and/or PayPal).

Participant information gathered at time of enrollment and registration (participant name and email) is not kept or maintained by CELACare Eco-Health, Inc. Participants have access to course and course and course materials for six months from their date of successful payment through a third party platform after which time the information is deleted.

Participants with Disabilities

Participants with documented disabilities may request reasonable accommodations. Any participant who feelst they may need an accommodation based on a disability that is documented can contact CELACare and request accommodations.

Although participants can request accommodations at any time during the course of their studies, accommodations cannot be retroactive. It is important to request accommodations as soon as possible so that they can be implemented in a timely fashion.

Distance Learning

CELACare’s Mast Cell Health certificate programs are entirely online. All assignments and coursework are submitted online. Materials used for all CELACare Eco-Health, Inc. certificate programs are reviewed and updated where necessary every six months by licensed nurses, licensed clinical mental health counselors, and licensed educators to ensure the most current materials are provided with each certificate program we offer.

Earning your Certificate

All certificate programs are made up of modules (or lessons) called MODs. At the conclusion of each MOD there is a quiz that participants need to pass with a minimum score of 80%. There is also a final exam to be taken after the learning tasks of each MOD and each MOD’s quiz have been passed successfully. A minimum score of 80% is required to pass the final exam.

Participants must pass each MOD’s quiz and the final exam with a minimum score of 80% in order to receive their certificate.

Payment Policy

CELACare Eco-Health, Inc. accepts payment through a third party platform (Stripe and/or PayPal). Payment is due upon registration into a CELACare Mast Cell Health certificate program.

Payment Options!

Contact CELACare to learn about our individualized payment options!

Refund Policy

Time of withdrawal and percent of payment refunded:

• Within first 3 days after registration – 100% of payment refunded

• After first 3 days and up to 7th day after registration – 75% of payment refunded

• After the 7th day post registration – 0% of payment refunded

Grievance

If a participant believes they are being disserved rather than served, they have the right and the responsibility to make this concern known to CELACare Eco-Health, Inc.

Any grievance must be presented in writing to CELACare Eco-Health, Inc. and include the following:

1. A description of the decision or action that is being grienved and the circumstances involved;
2. Available evidence in support of the grievanc; and
3. The participant’s suggested resolution to the grievance.

If a participant or potential participant would like to express concern or a grievance about CELACare Eco-Health, Inc., the individual must contact CELACare.

Grievance Timeline

If there is a particular action being grieved, the grievance must be submitted within ten (10) business days of that particular action. CELACare Eco-Health, Inc. will respond to the grievance within ten (10) business days after receiving the notification.

In order for CELACare Eco-Health, Inc. to carefully consider a concern or grievance, additional materials may be requested. Timely submission of supporting materials expedites the review process. If additional time is necessary for CELACare Eco-Health, Inc. to respond appropriately, the review period will be extended by a reasonable period of time appropriate to the circumstances. The participant will be notified of the additional time.

Grievance Decisions

Although we do not guarantee a particular outcome, CELACare Eco-Health, Inc. will consider the complaint, make necessary decisions, and respond within the time-frame listed above. The decision of CELACare Eco-Health, Inc. in response to the grievance is final.

No Retaliation

Any participant who invokes the right to grieve will not be retaliated against during or after the grievance process.

Harassment Policy

Harassment on the basis or race, religion, color, national origin, marital and civil union status, gender, gender identity and expression, sexual orientation, veteran and/or uniformed service status, disability, or other legally protected classification subverts the educational mission of CELACare Eco-Health, Inc. and threatens the well-being of participants, faculty, and staff. It is a form of discrimination that is illegal under state and federal law. Such conduct, whether intentional or unintentional, will not be tolerated. This policy applies to CELACare Eco-Health, Inc. in its entirety and to the conduct of participants, faculty, administrators, and staff members alike.

Contact CELACare for more information or to file a complaint.

CELACare Eco-Health, Inc. Expectations

We are here to teach, assist, and support your learning. The most important expectation is your success!

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CELACare Eco-Health, Inc.